Contact Us

In order for us to better answer your questions, please select the appropriate destination below. Our goal is to respond to all of your questions and issues within 24 hours. Please submit your questions to the proper department. We will ensure that you do receive the fastest possible service. For answers on the most frequently asked questions, please visit our policies page.

For exchanges, please either:
1. Send the merchandise back to our address below, write your request on the original packing slip and enclose it in the box. We will ship it back free of charge.
2. Order another pair, and send the first pair back for a refund.

For returns, please send the merchandise back to our address below, and write your request on the original packing slip.

We offer this service to ensure low prices for our customers. To date in 2009, about 87% of the customers who purchased on our website did not have to return for exchanges or refunds. If your order was sent back for an exchange, you would simply be paying what our competitors would charge.

Please contact www.bearpawshoes.com

If you card is charged multiple times for one order, it is because your order was declined multiple times prior to the approval. Your bank will hold the declined funds for 2 ~ 3 business days before releasing those funds. We do not take the money out of your account. Please contact your bank to see that the charges will show "pending"

Our online store is available to you 24 hours a day, 7 days a week. Orders are processed during business hours, Monday - Friday, from 8AM - 5PM PST. Please submit all questions related to the status of an existing domestic order or order cancellation requests to info@bpboots.com

If you have technical questions regarding any product, you can contact our Technical Support at: info@bpboots.com

Shipping Address:

bpboots.com
Shipping Department
4949 Walnut Grove Ave
San Gabriel, CA 91776

Phone : 1-626-285-2758. Monday~ Friday 9AM ~ 4PM pacific standard time.